Junior IT Support Technician

We’re looking for a Junior IT Technician to join a well-established professional services business and support colleagues across two local sites. This is a stable, people-first organisation with a reputation for looking after its team — friendly culture, low turnover, and a place where your contribution is noticed. If you’re at your happiest helping people, solving problems, and learning how things work behind the scenes, this is a brilliant opportunity to start (or build) a career in IT. You don’t need to know everything already — you’ll be supported, trained, and given the chance to grow. What you’ll be doing Reporting to the IT Manager, you’ll help provide day-to-day IT support, keeping downtime low and making technology feel straightforward for everyone else. You’ll be supporting around 50 users across two nearby sites, with guidance from a supportive IT Manager and an external IT support partner. You’ll learn how the IT function runs day-to-day — from logging and resolving tickets to setting up equipment, supporting meetings, and helping colleagues get the most out of Microsoft 365. Key responsibilities include: Providing first-line support for PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi-Fi Logging and managing support tickets, escalating where needed Setting up laptops, user accounts and equipment for new starters Supporting meeting room equipment and helping with basic AV/Teams setups Helping colleagues with “how do I…” questions and offering clear, friendly guidance Assisting with security and compliance processes as part of everyday IT Supporting improvements and small projects as you build confidence and experience Learning key business software (including SOS and Redbrack) and helping users follow good practice What we’re looking for This role suits someone practical, curious, and reliable — comfortable speaking to people, happy to be visible around the office, and keen to learn. You might be a graduate, someone who’s completed an IT course, or someone with some hands-on experience looking for their next step. You’ll need: A full driving licence and willingness to travel between the two offices Some experience in IT support, troubleshooting, or customer service A genuine interest in IT and a desire to build a long-term career A helpful, customer-focused approach — you enjoy supporting others Good communication skills — patient, clear, and willing to ask questions Role details Salary: up to £28,000 (depending on experience) Location: Stafford (supporting two local sites) Hours: 9:00–17:00, Mon–Fri (flexibility on start/finish times where needed) Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service day